Privacy policy at the Lennox Hotels

At Lennox Hotels we are committed to respecting your privacy and keeping your personal identifiable information confidential. Our mission is to consistently exceed our guests’ expectations in terms of the products and services we provide to our business and leisure travelers.

We strive to create an experience that is responsive to our guests’ needs by using the information you entrust us with responsibly. Lennox Hotels is committed to respecting your privacy and the principles of applicable data protection and privacy laws throughout the world.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web site and during your relationship with us. We wish to help you make informed decisions, so please to take a moment to read carefully the sections below.


“Personal data” means any information relating to an identified or identifiable person which was obtained and registered on any format. Please before providing us with this information, read our policy regarding customer data protection and privacy carefully.

This letter is part of the general conditions governing the rendering of our hotel services and other services related to the activities of Lennox Hotels. Upon acceptance of these general conditions you are explicitly agreeing to the provisions of such letter.

Lennox might also make use of the personal data provided to us for marketing purposes. However, if current laws in some countries so demand it, previous consent shall be required for data usage with said purpose.

Type of information collected

Lenox Hotels collect information from customers and people who visit our web sites in order to offer you the best products to meet your needs.

We might collect information when: (i) you make a reservation or ask for information, (ii) you purchase a product, (iii) you register as member of a program, (iv) you apply for a job or (v) you answer to an email from us (for instance: a survey, promotional offers or booking confirmation). We try to collect information with your knowledge and, when appropriate, your consent.

The type of personal information we obtain may include: name, personal and professional address as well as e-mail address, telephone and fax numbers, credit card information, date of birth, sex and information regarding your lifestyle such as room preference, recreational activities, names and ages of your children and any other useful information to satisfy special requests (for example: specific health conditions requiring staying at a special room.)

Disclosure of Personal Information

In general, the information you supply to us is added to our database. Lennox Hotels do not sell, trade, rent, or give physical possession of your personal information to unaffiliated third parties outside those who support our database. Without prejudice to the foregoing, Lennox may disclose your personal data to third parties in the following cases:

  • We have your consent.
  • Assigning your personal data is required to offer you desired products or services (for
    instance, a holiday package.)
  • Lennox Hotels’ business partners or contractors require such information (for example,
    processing of credit card, customer service, management of market research or database
  • It is required in order to comply with legal or regulatory requirements and obligations
    established in the applicable legislation or as consequence of a court order.
  • Before emergencies such as saving a life, preserving a person’s health or property.

In the event we share your information under the terms mentioned above, we shall try to limit the scoop so that we only disclose what is required for each specific circumstance. Unless otherwise indicated by a lawsuit, we shall request all third parties to protect your personal data and to comply with applicable laws and regulations regarding the protection of personal data.

Access to Personal Information:

To ensure that your personal information is accurate and up-to-date, we encourage you to regularly review and update your information as appropriate (e.g. in the event your home or email address changes, or you wish to add an additional method for us to communicate with you).

Please note that in an effort to prevent unauthorized disclosure of your personal data, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form.

Occasionally, information that you requested to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely in the “back up” systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all your personal information will be completely removed from our databases in response to your request.


Lennox Hotels recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical and logical security rules and procedures. All Lennox owned web sites and servers have security measures in place to help protect your personal information against loss, misuse, and alteration while under our control.

Even though “guaranteed security” does not exist either on or off the internet, we safeguard your information using both procedural and technical safeguards such as password control and firewalls. Every time you volunteer your credit card information when making a reservation, the key modes SSL (secure socket leave) are activated to guarantee the security of the transaction.

Online Technologies:

Lennox Hotels may use cookies, invisible pixels and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer with a unique identifier which, in turn, becomes your identification card whenever you return to our web site.

Cookies were designed to save you time since they help us provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Lennox Hotels’ cookies are not designed to damage your files, nor can they read information from other files on your computer’s hard drive. Cookies can also help us provide you with a personalized online experience. This can be accomplished in different ways, such as:

  • Remembering your username and password for future visits so log-in is easier and faster.
  • Ensuring you are provided with the appropriate macros and content
  • Ensuring you get all requested information
  • Helping us to deliver communications that are relevant to your interests and location

Lennox Hotels’ cookies are limited to our websites only, and are not designed to follow you when navigating the internet once you have left all Lennox owned websites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to fin information in the future.

In addition to Lennox cookies, various third parties may also place cookies on your computer’s hard drive. Lennox Hotels is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

If you would prefer not to have the benefits of cookies, your internet browser can be adjusted to treat cookies in different ways.

Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompt to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.


Lennox Hotels does not seek to obtain nor does it wishes to receive personal identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Lennox marketing communications.

Contact / Questions

Interested parties may exercise their right to access, rectify, cancel or oppose the usage of their personal data. Also interested parties may exercise their right to object to the processing of their personal information for marketing purposes. If you wish to exercise any of the rights regarding your personal data, please contact us directly.

Also, interested parties can write to the email address above to exercise their right to object:

Privacy Statement Updates:

Lennox Hotels may occasionally modify this Privacy statement to reflect changes in regulations or commercial needs or aiming to satisfy the needs of our guests, hotels, strategic business partners and vendors. We will publish the updated version in our web site and we will include the date of the last Privacy statement update.